Legal and Support Information
This page explains how SplitWise Canada handles shared expense records, privacy, cookies, communications, and service questions. Use the links below to review the topic that matters to you. If you need help with a specific expense, a group balance, or your account, our support team can walk you through the options. We keep the information practical so you can find answers quickly and manage your shared costs with confidence.
Record Authenticity and Verification
SplitWise Canada
SplitWise Technologies Inc.
+1 416 555 0187
123 King Street West, Suite 400, Toronto, ON M5H 3T9
Canada
Mon-Fri: 9:00 AM; 6:00 PM EST
Business Number (BN): 360975257RC6804
Ontario Corporation Number: 527237791
Terms of Service
Please review each section carefully before you confirm a shared expense, request a service, or send us a message through the contact form. If you do not agree with these terms, you should stop using the application and contact our support team for help with closing your account or removing shared data. Your use of SplitWise Canada is for personal and household expense coordination only.
You may not use the application to run a business, collect payments for third parties, or impersonate another person or group. You are responsible for the accuracy of the expense details you enter, including amounts, dates, categories, and the names of people who share each cost. You must not upload malicious files, attempt to access another user's data without permission, or interfere with the booking and payment features.
We may suspend or limit access if we believe an account is being used in a way that harms other visitors or the application itself. When you start a shared expense or service request, you will see a summary of the selected items, the total amount, and the next steps. You must confirm that the summary is correct before you submit the request.
If you notice a mistake, you can go back, edit the details, or cancel the request before final confirmation. After you confirm, we will use the contact information you provided to send you a confirmation message and any updates about the status of your request. You are responsible for checking that your email address and phone number are current and that you can receive messages from us.
You should consult a qualified professional for advice about your specific financial or legal situation. To the extent permitted by applicable law, our total liability for any claim related to the application or these terms is limited to the amount you paid for the service in the twelve months before the claim arose. These terms are governed by the laws of Ontario and the federal laws of Canada.
If any part of these terms is found to be unenforceable, the remaining parts will continue to apply. We may update these terms from time to time, and the current version will always be available on our legal page.
If you have questions about these terms, your shared expense records, or a pending service request, please contact us through the contact form, by email at [email protected], or by phone at +1 416 555 0187 during our business hours. Our team will help you review your request, update your details, or explain the next steps.
You must provide accurate billing information and ensure that your payment method has sufficient funds or credit for the total amount. If a payment is declined, your service request may be placed on hold until the payment issue is resolved. For most service bookings, we will charge your payment method when you confirm the request.
Some services may require a deposit or full payment at the time of booking, and this will be clearly shown before you confirm. If you choose a payment plan or split payment option, the schedule and amounts will be shown in the request summary. You are responsible for paying all amounts when they become due. If you fail to pay an amount by the due date, we may suspend your access to the service or cancel the request.
You may request a refund or cancellation according to our refund and cancellation policy. If you cancel a service before it has been performed and before any non-refundable reservation has been confirmed, you may be eligible for a refund of the amount paid, minus any non-refundable deposit or processing fee.
Welcome to SplitWise Canada. These Terms of Service explain how you may use our shared expense tracking application for roommates, couples, and groups across Canada. By creating an account, submitting a shared expense, or using any booking or service request feature, you agree to these terms and to the contact, privacy, and consent notices shown on this site.
SplitWise Canada provides this application and the related support text on an "as is" and "as available" basis. We do not guarantee that the application will always be available, error-free, or suitable for every household situation. We are not responsible for decisions you make based on shared expense information, and we do not provide legal, tax, or financial advice.
When you select a service or subscription on SplitWise Canada, you are making an offer to purchase subject to these terms. All prices are in Canadian dollars and may be subject to applicable taxes. We reserve the right to refuse or cancel any order. By completing checkout, you agree to our Terms of Service and Privacy Policy.
Payment for SplitWise Canada services is processed through the payment method you choose at the time of booking or checkout. We accept major credit cards and other payment methods shown on the payment screen. All amounts are displayed in Canadian dollars and include applicable taxes unless otherwise stated.
If you cancel after a service has been performed or after a non-refundable reservation has been confirmed, you may not be eligible for a refund. We will process approved refunds to the original payment method within a reasonable time, usually within five to ten business days. If you believe there is an error on your payment statement or if you have a question about a charge, please contact our support team as soon as possible.
You can reach us by email at [email protected], by phone at +1 416 555 0187, or through the contact form on this site. We will review your payment record, explain the charge, and help you resolve any dispute. We do not store your full payment card details on our servers; payment processing is handled by a secure third-party provider.
You are responsible for protecting your account credentials and for notifying us immediately if you suspect unauthorized use of your account or payment method.
After you complete the booking process, you will see a confirmation screen and receive a confirmation email at the address you provided. This confirmation summarizes your selected plan, the start date, and the total amount charged. Please keep this confirmation for your records. If you do not receive a confirmation email within one hour, check your spam folder and then contact our support team.
Your service is considered active from the moment the confirmation is issued, unless we notify you otherwise. You can cancel or change your booking according to the refund and cancellation policy available on our legal page.
Booking and Service Policy
SplitWise helps groups track shared expenses, not book appointments. This page explains how you can use our service to manage group costs, request changes, and understand what happens when a shared plan is cancelled or altered. If you are planning a group activity, you can use our tools to record who paid, who owes, and how settlements should work.
We do not provide financial advice or guarantee any particular outcome, but we do offer clear support for booking-related requests through our contact channels.
Your booking is fulfilled when your account is activated and you can access the shared expense tools described in your selected plan. Activation normally happens within a few minutes after payment is confirmed, but may take longer if additional verification is required. You are responsible for providing accurate account information and keeping your login credentials secure.
If you cannot access the service after payment, contact us immediately through the contact page so we can investigate and restore access. We do not offer physical fulfillment for this service, and no shipping address is required.
SplitWise offers a service that helps groups coordinate shared expenses, but we do not book appointments or reservations on your behalf. You can use our platform to create a shared plan, invite members, and track contributions in real time. If you need to adjust a plan, you can do so from your dashboard or by contacting us.
Our service is designed for informational and organizational purposes only, and we do not provide legal, financial, or tax advice.
Changes to a shared expense plan can be made by the group organizer or any member with appropriate permissions. To request a change, use the edit function in your account or contact our support team. We will apply changes as soon as possible, but some adjustments may require confirmation from all group members. If a change affects payments or settlements, we will notify affected members. We reserve the right to limit changes that could disrupt the integrity of the group record.
Refund and Cancellation Policy
You can cancel a shared expense plan or request a refund through our support team. Refunds are handled according to the specific terms of your group arrangement and payment method. We aim to process valid refund requests within a reasonable timeframe after review. If you believe a cancellation was made in error, contact us promptly so we can investigate and assist you.
Our team will not claim official approval or certification, and we encourage you to keep records of your group transactions for your own reference.
When you use SplitWise to organize shared expenses, you may cancel a group plan or request a refund if you follow the steps outlined in our refund and cancellation policy. Cancellation requests should be sent through our contact form or by email, and we will confirm receipt. Refunds are only available for payments that were processed through our platform and are subject to review.
We do not offer refunds for services that have already been fully delivered or for amounts that were settled directly between group members outside our system.
If you need to cancel a booking or request a refund, please contact our support team with your group details and the reason for your request. We will review your case and respond within a few business days. Refunds may be issued to the original payment method when eligible. Please note that cancellation after a service has been provided may not qualify for a refund. We encourage you to reach out before the scheduled settlement date if you anticipate any changes.
Privacy Policy
This information is used to respond to your questions, process service bookings, manage your account, and improve the way we help roommates, couples, and groups track common costs. We do not sell your personal information, and we only share it with service providers who help us operate the platform or when required by Canadian law.
You can request access to your personal information, ask for corrections, or withdraw your consent at any time by contacting us through the contact page. We keep your data only as long as needed to provide the service and meet legal or accounting requirements, and we use reasonable safeguards to protect it from unauthorized access.
This Privacy Policy explains how SplitWise Canada collects, uses, and protects personal information when you use our shared expense tracking service. We collect the details you provide through contact forms, checkout, booking requests, and support messages, including your name, email address, phone number, and any notes you share about your shared expense arrangements.
If you have a privacy concern, you may contact our support team or the Office of the Privacy Commissioner of Canada. This policy applies to visitors and registered users in Canada and may be updated as our service evolves, with the latest version always available on the legal information page.
Consent Policy
You may withdraw your consent at any time by contacting us, and we will stop using your information for the withdrawn purpose unless we have a legal obligation to keep it. For optional communications, such as updates or offers, we will only send them if you actively opt in, and you can unsubscribe at any time.
Consent for essential service functions, such as processing a payment or responding to a support request, is implied by your use of the service, but we still provide clear notices at each collection point. If you are under the age of majority in your province or territory, please have a parent or guardian provide consent on your behalf.
For any questions about how consent works, or to change your consent choices, please reach out through the contact page or the legal information page.
By completing this checkout, you confirm that you have read and agree to our Terms of Service and Privacy Policy, and you consent to the processing of your payment and booking details needed to provide the selected shared expense tracking service. You may withdraw consent for future marketing communications at any time without affecting the current transaction.
This Consent Policy explains how SplitWise Canada obtains and manages your consent for collecting and using personal information. When you submit a contact form, book a service, complete a checkout, or request support, we ask for your clear consent to process the information you provide for those specific purposes.
By submitting this form, you consent to SplitWise Canada collecting and processing your personal information to respond to your inquiry or process your request. You may withdraw your consent at any time by contacting us. Please review our Privacy Policy for more details.
By subscribing to our newsletter, you consent to receiving email communications from SplitWise Canada. You can unsubscribe at any time using the link in our emails. We will not share your email address with third parties without your consent.
By submitting this contact form, you consent to SplitWise Canada collecting and using the information you provide, such as your name, email address, and message, to respond to your inquiry about shared expense tracking. You can withdraw this consent at any time by contacting us, and your information will be handled according to our Privacy Policy.
If you choose to sign up for updates, you consent to receiving emails from SplitWise Canada about product improvements, tips for managing shared expenses, and service announcements. You can unsubscribe at any time using the link in each email or by contacting our support team.
Complaints and Contact Policy
+1 416 555 0187
When you write to us, please include your registered account email, a short description of the issue, the relevant group or expense reference if available, and the outcome you are looking for. This helps us route your request to the right team and respond without unnecessary back-and-forth. We review support requests during our published business hours and aim to acknowledge most messages within two business days.
For billing or payment disputes, please also include the date of the transaction and the last four characters of the payment reference shown in your account history; do not send full card numbers or sensitive payment details through email. We will not ask for your password or full financial credentials by email or chat.
If you believe a shared expense entry is incorrect, you can request a review by describing the item, the amount, the date, and the group members involved. We may ask you to confirm your identity through the contact form before we make changes to any shared record. Where a service booking is involved, you can ask about scheduling, rescheduling, cancellation, or refund eligibility through the same contact path.
We will explain the applicable terms and the next steps for your specific situation, but we cannot provide legal advice or guarantee a particular financial outcome. If your concern relates to privacy, consent, cookies, or the handling of your personal information, please mention that in your message so we can direct it to the appropriate internal review.
SplitWise Canada provides a clear path for support requests and complaints related to shared expense tracking, service bookings, and account-related questions. If you need help with a shared expense record, a group settlement, a service selection, a payment issue, a refund request, or a correction to your personal information, you can reach our support team through the contact page on this website.
We keep a record of support and complaint correspondence for a reasonable period to improve our service and to meet our internal accountability needs. If you are not satisfied with the first response, you can reply to the same thread and ask for an internal escalation; a different team member will review the matter.
We do not publish a fixed resolution deadline because each case depends on the facts and the information you can provide. You may also use the FAQ page for common questions about shared expense tracking, group balances, service bookings, and account settings.
Please remember that our support channel is for customer service and complaint handling only; it is not a channel for unsolicited marketing, legal notices, or formal regulatory filings. We will treat your message confidentially in line with our privacy policy and applicable Canadian privacy expectations.
For accessibility or communication support, you can let us know your preferred contact method and we will do our best to accommodate it. SplitWise Canada is committed to fair, clear, and responsive complaint handling for all visitors and users of this service.
Support and contact terms for SplitWise Canada describe how you can reach us about shared expense tracking, service bookings, payment questions, refunds, cancellations, and account corrections. You can contact support through the contact page, and we will use the email address or phone number you provide to respond to your request.
Your use of the support channel is part of your relationship with SplitWise Canada and is subject to our terms of service and privacy policy. When you submit a support request, you agree to provide accurate information and not to send unlawful, abusive, or misleading content. We may need to verify your identity or your connection to a shared expense group before we can discuss account-specific details.
For service bookings, support can help with selection, scheduling, rescheduling, cancellation, and refund eligibility, but the final decision is based on the booking and refund terms applicable to your purchase. We do not guarantee same-day responses, and we do not provide financial, tax, or legal advice through the support channel.
If you request a correction to your personal information, we will follow our privacy and consent practices and may ask you to confirm the correction through the contact form. Support messages are stored for a reasonable period to maintain service quality and resolve follow-up questions.
You may request an internal review if you disagree with a support decision; that review will be handled by a different team member and will not change any legal rights you may have. We may update these support and contact terms from time to time, and the current version will be available on the legal information page. By using the support channel, you acknowledge that you have read and understood these terms.
For urgent account security concerns, please contact us as soon as possible and include enough detail to help us investigate, but do not share your password or full payment card details. SplitWise Canada aims to provide clear, fair, and practical support for all users of the shared expense tracking service.
SplitWise Canada is transparent about how we handle your data and finances. You can review our policies and contact us with any questions.
We aim to provide clear and accurate information about our services. If you find any discrepancies, please let us know so we can correct them.
Our business identity and contact details are publicly available for your verification. We encourage you to review them before using our services.
We are committed to resolving any issues you may encounter. Our support team is available during business hours to assist you.
SplitWise Canada does not claim official approval or certification from any regulator. We provide our services in accordance with applicable laws.
We value your trust and strive to maintain it through honest communication and reliable service. Your feedback helps us improve.
SplitWise Canada helps people in Canada who share living costs, group trips, or household budgets keep every expense clear and fair. This transparency section is written for visitors, current users, and anyone considering the service, so you can understand what SplitWise does, what it does not do, and how to reach us with questions.
We focus on shared expense tracking for roommates, couples, and groups, and we describe our support and limitations in plain language.
You can use the contact form or the contact details shown on the website to ask about your account, request a copy of your data, ask for a correction, or raise a complaint. When you book a service through the cart or checkout, you can review the selected service, confirm the booking terms, and see the cancellation rules before you complete the purchase.
If you change your mind about a booking, the refund and cancellation policy explains the steps and any time limits that apply.
SplitWise Canada is a service business that provides shared expense tracking tools and related support. We do not provide legal, tax, accounting, or financial advice, and nothing on this website should be read as a promise of a specific financial outcome.
Our contact and support team can help with technical questions, account access, booking changes, and general guidance about how the tools work, but we cannot make decisions for you about your own finances or household agreements.
We keep the information we publish as accurate as possible, but we cannot guarantee that every detail is complete for every situation. If you notice an error in your account, a booking, or a policy description, please contact us so we can review and correct it. We also update our policies from time to time, and the legal information page will show the current version. You can ask for a plain-language explanation of any policy section by using the contact form.
This website uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how visitors use the site. You can manage cookie choices through the cookie settings available on the page. When you submit a contact form or complete a checkout, you will see a consent notice that explains how your information is used.
We only use your data for the purposes described in the privacy policy and consent policy, and you can withdraw consent or ask for deletion at any time.
If you have a question that is not answered by the FAQ page or the legal information page, please reach out through the contact route listed on the website. We aim to respond during the business hours shown on the contact page, and we will help you find the right answer or direct you to the correct policy section.
Our goal is to make every visitor feel confident about how SplitWise Canada works, what limits apply, and how to get clear, honest support.
SplitWise Canada operates as a service-based expense tracking application and is not a regulated financial institution, payment processor, or professional advisory firm. The service does not require a financial services license, and no government or regulatory approval is claimed for the app's features or content.
The app is provided from Canada and is intended for use by individuals in Canada. Users are responsible for ensuring that their use of the app complies with any local rules that may apply to their personal financial record-keeping or shared expense arrangements.
SplitWise Canada does not offer accounting, bookkeeping, tax preparation, legal, or investment services. Any summaries, reports, or settlement suggestions generated by the app are for organizational convenience only and should not be treated as professional advice.
The app does not verify the identity, creditworthiness, or payment ability of any user. Users are solely responsible for confirming the identity and reliability of the people with whom they share expenses and for resolving any payment disputes directly.
SplitWise Canada is provided on an as-is and as-available basis. The app may be unavailable from time to time for maintenance or technical reasons, and we do not guarantee uninterrupted access or error-free operation. We are not liable for any loss or inconvenience resulting from the use of the app or reliance on its calculations.
SplitWise Canada is a shared expense tracking tool for personal use. The app helps you record and review common costs with roommates, couples, and groups, but it does not provide financial, tax, legal, or investment advice. All calculations are based on the information you enter, and you should verify amounts before making payments.
The app does not process payments or hold funds, and any reimbursement must be arranged directly between users. By using the app, you agree to the Terms of Service, Privacy Policy, Cookie Policy, and Consent Policy. If you have questions about your records or need support, please contact us through the contact page or visit the FAQ section. We do not claim any government approval, certification, or guaranteed results for this service.
